1. I have an issue with my order—how should I get help?

Please contact us through the platform where you placed your order (Amazon, eBay, Walmart, etc.). Each platform requires sellers to respond within a specific timeframe, and messaging us directly there ensures your issue is tracked and resolved as fast as possible.

2. How fast do you respond to customer messages?

We respond to all customer inquiries within the timeframes required by each platform—often much faster. Most messages are answered within 24 hours or less, 7 days a week.

3. What's the difference between Fulfilled by Amazon and Fulfilled by Store?

• Fulfilled by Amazon (FBA): Amazon handles the packing, shipping, and returns.
• Fulfilled by Store (FBM): We ship directly from our warehouse.
• In both cases, your device is tested, certified, and backed by our quality standards.

4. What condition are your devices in?

We sell certified pre-owned devices, clearly labeled by condition (Like New, Very Good, Good). Every phone is professionally tested, cleaned, and packaged for resale—no "flipping" or unverified returns.

5. How quickly will my order ship?

Most orders ship same or next business day:
• FBA orders are shipped by Amazon from their warehouse.
• FBM and other marketplace orders are shipped directly by us.

6. What's your return policy?

Return windows are set by each platform:
• Amazon/eBay: Typically 30 days
• Walmart: Platform-specific policies apply
• Returns must include the device and accessories in original condition. Please start your return through the platform where you ordered.

7. Do your devices come with a warranty?

Yes—each platform has its own warranty structure, and we honor those terms. Please check your listing for details or message us through the platform if you need clarification.

8. Do you offer wholesale or bulk discounts?

Yes! If you're buying for resale or bulk use, visit our [Wholesale page] or contact our sales team directly. Retail marketplace orders are not eligible for wholesale pricing.